Additional costs and charges will be incurred for deliveries outside Germany and the EU.
An island surcharge will be levied for deliveries to islands.
Deliveries are made during normal business hours. Deliveries outside normal business hours are possible, however these will require a special journey / special delivery service. We are happy to quote you for the additional costs incurred on request.
The cost of a redelivery is €40.00.
Any changes to the delivery address while the product is in transit will cost €40.00.
Any storage of the delivery in the warehouse is associated with additional storage costs from the 1st day after shipping. The costs are 0.25% of the invoice amount for the products to be stored for each elapsed week.
A fee of €50.00 will be charged for express deliveries within Germany.
For duplicated orders, the costs of transport to and from the delivery location will be charged.
In case of wrong orders we charge a handling fee of 45 €, which will be deducted from the credit note.
Notification
To avoid failed delivery attempts, in future all deliveries will be notified to the recipient at least 24 hours before delivery via a technical notification. An e-mail address or mobile phone number is required for this. We will charge a flat rate of €2.50 for this service.
We may also offer you the following Depot Notification. In this case, a personal telephone call to a GEL depot will be made at least 24 hours before delivery. Price per shipment: €6.50.